I have been anxiously awaiting a package this week. New curriculum. You know how that is. I had a four hour block carved out for tomorrow to look through my new books. I worked very hard to keep that free time this week. Imagine my disappointment when once again I was let down by my not so dear friends from Fed Ex.
Here is the letter I sent today:
Although once again I have a problem with my package
that has been shipped via your service, my complaint is about your shipping
services in general. I will admit that we live in a somewhat rural area, but on
an amazingly regular basis Fed Ex is not able to deliver my package to my actual
address. I frequently get packages for my neighbors and vice versa. My
neighbor across the street has even taped a written description of her home to
her mail box to help the drivers find the correct address (it hasn't helped),
When I called last week to let you know that once again a package for my
neighbor had been delivered to my home, the gentleman had the driver pick it up
to re-deliver in hopes that it would help with the address confusion. (It
I was aware today that my package from Sonlight was unfortunately being
delivered by Fed Ex and I awoke bright and early, wrote in big black letters
with a sharpie on a piece of poster board "Fed Ex! This is 3##!" and nailed it
to my front porch. Imagine my surprise when I checked my tracking # only to
find that my package was not able to be delivered because they couldn't find my
address. Really? I live directly on the X Rd (RR #). Directly on the
road. No turns, not behind another house. Directly on the main road. If you
stopped the truck on RR # by the giant sign nailed to the porch that said "Fed
EX! 3##!" you would be there. We were home the entire morning waiting for this
package. What makes this most frustrating is that UPS NEVER messes up my
delivery. If they can find my home every time, why can't you?
Today, I called your 1-800 # to make arrangements to pick up my package by
driving the thirty minutes to the Bridgeport center only to be told that while,
yes, they are to be open until 3pm, it would appear they were already closed at
2pm. Now it apparently won't be delivered until Tuesday 2/5.
In the meantime, I will leave my Fed Ex sign up and hopefully see my package on
My response so far: "We will attempt to find the most appropriate person to help with your problem."
Oh, sorry. I meant thank you.
Thank you very much.